Technology is constantly changing, and with those changes come advancements in healthcare and providing pet parents with more ways to care for their furry family. Nowadays, it's not uncommon to encounter a lot of technology involved in the care of your pets. Gone are the days when paperwork was at the forefront of everything involved with veterinary care. Everything is digital, everything is online, and most of the time even the work that is being done on your pets is digitalized. This level of advancement in technology can only make caring for your pet more efficient, add to their lifespan, and give you unprecedented peace of mind.
Now, you may be wondering, "How can we take this a step further?” Sometimes, especially in situations where a pet may be kept at a clinic or pet hospital, we want to have the option to check in on them. A phone call may not be enough! Not being able to look at your pet and know that they're okay can lead to a lot of negative feelings. What if you had the option to log on to your phone and take a look at your pet while they were recovering at the hospital? What if you can call your vet and ask them to please give you access to their kennel where you can see them in real-time? What if the technology was already available, but it just had to be implemented? Psync Genie S might very well be the answer to all these questions.
Ways to Improve Client Relationships
Smart technology is becoming a lot more accessible. It offers vets and animal healthcare workers the options to make pet care more personable, and engaging. There are certain scenarios where a pet has to be kept overnight or for an extended time. Some pet parents would like the ability to check-in, and watch live videos of their pets as they sleep or while they're taking their first bites of food. These types of benefits can improve the relationship between a veterinary clinic and its patients.
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Co-Watch: Genie offers the ability for a healthcare worker to share a link with the pet caregiver, and allow them to watch live video for a certain period. Allowing a pet parent to check in on their beloved furbaby anytime they want, would alleviate phone traffic and provide a perk that many vets do not have.
According to the Pet-Specific Care for the Veterinary Team, under the Client Services Considerations; they have stated "customer service in a specific practice setting requires more thought and preparation. More time spent teaching clients about good pet care means better health for the patients and more income for the practice.” What this means is that veterinary practices have to take additional steps to improve their relationships with their clients. Obtaining smart indoor cameras like Psync Genie S adds a benefit to the practice, and it allows more personable interactions with their clientele. Additionally, they state, "Veterinary practices must endeavor to keep their client satisfied and that means giving them what they want the most." Clients want more access to their pets. They want to have the ability to check in on them whenever they want. Genie S provides this benefit at an affordable price.
Benefits for Pet Hospitals and Shelters
Thomas E. Catanzaro, in his scientific journal article, "Wellness Surveillance" mentions how veterinary medical healthcare concentrates on the necessities of pet health. This ranges from basic wellness, temperature, pulse, respiration, weight, dental grade, 12-system physical exams, blood pressure, preemptive pain management, risk assessment, etc. He indicates that most of these concepts are basic steps in animal care. They are considered "good medicine." However, he indicates “Wellness-centered healthcare means a pet will live longer in the family, and will have a better companion experience that matters to pet parents.” Considering that technology is ever-changing, pet hospitals and vet clinics need to take a step further in terms of providing added services to their clients.
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Multiple Devices: Psync offers a hefty discount for bulk orders of Genie S cameras. This allows the establishment to have cameras available in multiple kennels and gives various pet parents the ability to check in on their animals. Unlike competitors which require logging out of one device and returning to the home screen to access another, the Psync app allows you to swipe through various devices without switching to another window. (Please note that access to all cameras is only accessible to the business. To share individual camera access, the clinic will need to share a Co-Watch link with the pet owner.)
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Two-Way Audio: Due to pet parents becoming more engaged in their companion's care, sometimes allowing a client to have more flexibility and access to their recovering pet may lead to increased trust with their vet and animal clinic. Allowing a pet parent access to co-watch video and two-way audio opens communication between the pet parent, the vet, and the recovering animal.
This type of technology would eventually lead to improved clinic reviews and client retention. It would benefit vets, vet techs, and the overall business of the clinic. With options like co-watch, two-way audio, and real-time monitoring, it gives pet professionals another option for high-risk pets that need constant surveillance. It also allows pet owners more satisfaction when it comes to the care of their animals.
Happier Pet Parents Leads to Better Business
Animal hospitals will ultimately benefit from providing this service to their clients. Introducing this type of technology in a pet clinic setting would allow owners to keep an eye on their pets and reduce tension between concerned parents and the clinic staff. It would open communication for everyone involved, leading to improved reviews and better service.
We have to work together to make a better world for our furry companions, and make sure that the quality of care that they are receiving is at a higher standard. Having the ability to keep an eye on them, gives us increased peace of mind. If you're a pet owner and would like to see this type of technology added to your local pet clinic, you would have a hand in improving veterinary care overall and increasing the standard of care at veterinary hospitals.
If you’re a pet professional and want to try Psync Genie S in your practice, all you have to do is contact us for more details so we can provide discounts for bulk purchases!
