Store FAQ

Published: November 1, 2023


Has my order shipped?

To see if your order has shipped, visit the link in your order confirmation email. 

 How do I find my tracking number?

For tracking information, visit the link in your shipment confirmation email. To look up your order, you will need to know your order number and the email address you used to purchase your products.

I live outside the US. Can you ship to me?

At this time, we ship to the contiguous 48 states of the US only. We currently do not ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, or Army/Fleet post offices (FPO/APO).

 Where does my order ship from?

Orders are shipped from California, USA.

Can I change my shipping method?

Shipping methods cannot be changed after an order is placed.

Can I change my shipping address?

Shipping addresses cannot be changed after an order is placed.

My order was damaged in transit

If your order/item is damaged during shipping, please contact Customer Care within 30 days of your purchase. You may be asked to provide a photo of the damage for our use in resolving the situation with the shipment provider.

Orders & Payment

What forms of payment do you accept?

Psync accepts payments through Shopify Payments, and currently supports Visa, Mastercard, Amex, Discover, PayPal, and Venmo. Accelerated checkouts are available with Shop Pay. This is subject to change based on updates to major payment methods through Shopify Payments.

 How will the charge show up on my credit card?

The charge for your order will appear on your credit card as: "SP * PSYNC LABS."

Do I have to pay sales tax?

Depending on your location, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can email a copy of your certificate, with the order number or invoice to

My payment method isn’t working

If your payment method isn't working, please ensure cardholder information is entered exactly as listed with your financial institution or contact them for further information.

When will my backorder ship?

Although we try to maintain an inventory of all products in the warehouse, occasionally an item will be back ordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. You will not be charged until your order has been shipped.

How do I change my order?

Order changes or cancellations are not currently supported.

My order is confirmed, when will I get my tracking information?

Order processing may take up to 48 hours pending payment approval. Orders placed over the weekend or Holiday will start processing the next business day. If you do not receive your tracking information within 48 hours, please Contact Us for assistance.

Psync App & ViewSay™

I live outside of US, can I download the Psync App or use ViewSay™?

The Psync App is available for download only in US app stores, but can be used outside of the US once it has been installed. ViewSay™ is available only within the Psync App and can be used outside of the US.

Multi-language support
We understand the importance of using the Psync app in your preferred language. While our app currently operates in English only, please know that our team is actively working to introduce multi-language support. If you have any questions, please Contact Us for further assistance.

Returns & Refunds

What is your refund policy?

The Psync store offers a 30-day money-back guarantee on any products purchased through, Psync Facebook and Instagram Shop. Shipping costs are non-refundable.

How do I request a refund?

To request a refund, you must look up your order and then use the request a refund option to submit your request.

When will my credit appear on my credit card?

Your refund credit should appear on your card 5 - 7 business days after your product is received by our warehouse, depending on your bank procedures.